RETURNS & SHIPPING POLICY
PROCESSING TIMES
Most orders ship within 24 hours of purchase, however, please allow 1-2 business days for orders to process before they are shipped.
Please note that we have no control over your package as soon as it is in the hands of our shipping partners.
*WE DO NOT OFFER ANY REFUNDS / RETURNS
SHIPPING TIMES
Business days are Monday, Tuesday, Wednesday, Thursday and Friday. Holidays, Saturdays and Sundays are not included in business days.
If you have a PO box, you must order using the Free Shipping option (this is the only shipping option for PO boxes).
** We do not ship Delta-10 products to the following states: Alaska, Arizona, Arkansas, Colorado, Delaware, Idaho, Iowa, Massachusetts, Mississippi, Montana, Rhode Island, Utah and Washington. **
SHIPPING RATES
We offer Free economy shipping to all our customers at checkout. We also offer faster paid shipping options during checkout for time sensitive orders. Before you pay, you will see your total shipping cost and you can choose the option that is best for you.
*WE DO NOT OFFER ANY REFUNDS / RETURNS
ORDER TRACKING
You will receive a tracking number via email once your order has shipped. We use a variety of different carriers to ensure the best experience for our customers. Just click on the number in the shipping confirmation email to track your package!
WHY HAS MY ORDER NOT SHIPPED OUT YET?
Sometimes the shipping partners do not update their tracking information on time, so they may tell you the package is still in our hands when it is actually en route to you! Other times, the weather or holidays can slow things down, or the carrier may be running late. Sometimes it takes them a while to make sure the package is delivered appropriately according to its contents.
It may also happen that someone doesn’t scan the package at a stop on the way, making it appear like the delivery is more far away from you than it is. And it may happen that the package shows up at your door suddenly with no tracking history.
IF YOU NEED TO MAKE CHANGES TO YOUR “SHIP TO” ADDRESS
Please make sure your shipping address is correct before you submit your order; it’s your responsibility. Sometimes we may not be able to intercept an incorrect order before it goes out to the wrong address. If you made a mistake in the shipping address, we are NOT responsible and we’re sorry to tell you that the order has likely already left our hands.
We will not accept changes in your shipping address once the order has been placed. If the package is returned to us, then we will try to arrange to have it shipped to your new address. But this could take a long time — so there are no guarantees!
